Returning an Item or Order
Please contact us within 30 days of receipt of the item by logging into “My Account” to file a return request. An RMA Number (Return Merchandise Authorization) will be provided from the manufacturer and a return address and full return instructions will be provided will allow you to pick a suitable carrier and return the item back to the manufacturer. This process usually takes approximately 5-7 business days. Returned items without an RMA number will generally be refused by the return warehouse and credit will not be processed.
All items must be returned in their original packaging, and unassembled. We are unable to offer returns on modified or assembled items as the manufacturer will deem these “used”. Once you provide us with the return tracking number we will track your return to confirm its arrival back to the manufacturer. A refund will be credited to you once the manufacturer has received, inspected and confirmed undamaged.
If you prefer not to receive replacements and we have determined that the damage that resulted was carrier related and the damage was noted upon receipt you can request a full refund. This process will take a little longer as we will need to retrieve the delivery documents to confirm it was correctly notated.
You can expect to receive your refund within four weeks of shipping the product back to the manufacturer. In most cases, the refund will be issued sooner. The four week timeframe includes shipping time (5-14 business days), product inspection (3-5 business days), and refund processing back to your payment method (3-5 business days). Please note a few of our vendors such as Jennifer Taylor, Nuevo, Luxeo, Tov and Euro Style do not accept returns, but can replace damaged parts.
Please log in into "My Account" to process a return.